CoziOmmi Neck Relief Pro green neck wrap, front view
CoziOmmi Neck Relief Pro red and near-infrared light mode with purple indicator
CoziOmmi Neck Relief Pro 45, 50 and 55 degree Celsius heat settings
CoziOmmi Neck Relief Pro extended rear neck and upper shoulder coverage
CoziOmmi Neck Relief Pro and included USB charging cable in the box
CoziOmmi Neck Relief Pro retail packaging, front
CoziOmmi Neck Relief Pro retail packaging, angled view
CoziOmmi Neck Relief Pro retail packaging, instructions and mode guide
CoziOmmi Neck Relief Pro green neck wrap, front view
CoziOmmi Neck Relief Pro red and near-infrared light mode with purple indicator
CoziOmmi Neck Relief Pro 45, 50 and 55 degree Celsius heat settings
CoziOmmi Neck Relief Pro extended rear neck and upper shoulder coverage
CoziOmmi Neck Relief Pro and included USB charging cable in the box
CoziOmmi Neck Relief Pro retail packaging, front
CoziOmmi Neck Relief Pro retail packaging, angled view
CoziOmmi Neck Relief Pro retail packaging, instructions and mode guide

CoziOmmi Neck Relief Pro | Neck Warmer 3.0

Price
Regular price $428.00
Regular price Sale price $428.00
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Shipping calculated at checkout.
Free shipping to Hong Kong & Macau from HK$400 Delivery details
  • Free Hong Kong & Macau shipping from HK$400
  • Normally dispatched within 1–2 working days
  • 12-month warranty on electronic products; terms apply
  • Secure payment options

OmmiCare · Care for everyday moments

A little warmth. A pause for your shoulders.

Make your desk break or evening wind-down a little more comfortable. CoziOmmi Neck Relief Pro brings together a red and near-infrared light mode, three graphene heat settings and extended neck-and-shoulder coverage.

Rear view of the Garden Sage Neck Relief Pro, showing extended coverage for the back of the neck and upper shoulders
19red / near-infrared LEDs
3graphene heat settings
2000mAhrechargeable battery

Your moment, your mode

Light, warmth and everyday comfort.

Neck Relief Pro red and near-infrared light mode, with purple indicator

01 · Light mode

Red + near-infrared light

19 red/near-infrared LEDs. Press and hold for two seconds to start in light mode; the purple indicator makes it easy to recognise. A single press moves you to the next mode.

Neck Relief Pro 45°C, 50°C and 55°C heat settings

02 · Graphene warmth

Three levels of warmth

Choose low at 45°C, medium at 50°C or high at 55°C. Blue, green and red indicators identify the three heat settings, so you can check your selection at a glance.

Light mode and the three heat settings are separate selections in the button’s mode cycle.

More coverage. A comfortable fit.

  • The wider shape reaches the sides and back of the neck and the upper shoulders.
  • Soft fabric and adjustable magnetic snaps help you position it comfortably.
  • Adjust the position for local warmth on one shoulder when needed.

Smart Comfort Cycle

A gradual change of pace.

From the default light mode, the automatic sequence moves to the next stage every 15 minutes until it reaches low heat.

  1. 01 · Purple indicatorRed + NIR15 minutes, then high heat
  2. 02 · Red indicator55°C15 minutes, then medium
  3. 03 · Green indicator50°C15 minutes, then low
  4. 04 · Blue indicator45°CContinues at low heat

Switch off when your break is over. At 45°C, low heat continues until you switch it off or the battery is depleted. The step-down feature does not provide a timed shut-off.

Press once to choose the next mode. The manual cycle returns to red/NIR after low. Hold the button for two seconds to switch off at any time.

A simple everyday ritual

Charge, unplug, enjoy your break.

  1. Charge fully

    Before first use, charge with the USB-C cable and a DC 5V/2A power source.

  2. Unplug

    Disconnect the charging cable before use. Do not use while charging.

  3. Settle in

    Position the wrap comfortably. Hold the button for two seconds to start.

  4. Choose & switch off

    Press once to change mode. Hold for two seconds to switch off after use.

Charging takes approximately 3–3.5 hours. The green light flashes while charging and stays on when fully charged. A full charge provides about 2–3 hours of use, depending on the mode.

The details

Made for your everyday wind-down.

Battery 2000mAh rechargeable
Charging USB-C; DC 5V/2A input
Charging time Approximately 3–3.5 hours
Usage time Approximately 2–3 hours; varies by mode
Heat settings 45°C / 50°C / 55°C
Materials & components Graphene heater, polyester fibre, soft suede and LED components

Ready to unwrap.

Neck Relief Pro and the included USB charging cable in the box
  • Neck Relief Pro × 1
  • USB charging cable × 1

Garden Sage colour, as pictured.

A little help before you choose

Your questions, answered.

Does it switch off automatically after 15 minutes?

No. The Smart Comfort Cycle changes the mode every 15 minutes until it reaches 45°C low heat. Low heat then continues until you switch the product off or the battery is depleted. Hold the button for two seconds to switch off.

Can I use it while charging?

No. Fully charge before first use, then disconnect the charging cable before wearing or operating the product.

Can I wash it?

Do not wash or immerse it. Switch off and allow the product to cool, then wipe gently with a soft, damp cloth and let it dry completely. Do not use chemical cleaners, wring, tumble dry or iron.

Can I wear it to sleep?

No. Use only while awake and alert. Do not use while sleeping or when you cannot reliably sense heat or overheating.

How do I identify the selected mode?

Purple indicates red/near-infrared light mode. Red is 55°C high heat, green is 50°C medium heat and blue is 45°C low heat. A short press cycles through these selections; a two-second hold switches the product on or off.
Delivery Methods

Hong Kong & Macau

Free shipping on orders of HK$400 or more after discounts. For eligible standard parcels up to 10 kg below this threshold, the current SF Express rate is HK$30. The available delivery methods and final charge are shown at checkout.

Choose delivery to your address or an eligible SF collection point. Please provide the correct collection-point details when ordering.

Dispatch & tracking

Orders are normally dispatched within 1–2 working days after payment. The daily cut-off is 14:00 Hong Kong time; later orders are processed from the next working day. Dispatch time is separate from the courier’s delivery time.

Tracking details are sent by email after dispatch. Delivery may take longer during sales, holidays or disruption. There is no delivery on Sundays and public holidays. Contact the courier directly for specific delivery-time arrangements.

Other destinations

Shipping is currently configured for Taiwan and selected destinations in Asia, including Mainland China, Indonesia, Japan, the Philippines, Singapore, South Korea and Thailand. Availability and charges depend on the destination and are confirmed at checkout.

Delivery terms

  1. If the same order contains more than one shipping box, third-party logistics may carry out the delivery separately, and the delivery time may be different, depending on the third-party logistics delivery arrangement;
  2. The company will try its best to pack the goods when shipping, but if the goods are damaged or lost due to the logistics company’s error during the delivery, the company will assist you in recovering from the logistics company, but will not compensate you;
  3. Third-party logistics will only deliver the goods according to the specified address on the order. Delivery service at a designated time is limited to Hong Kong. 4. Once the order is confirmed, you cannot change any information including the recipient address. If you need assistance, please contact us;
  4. When the goods are delivered to the delivery address provided by the customer, the goods are deemed to have been delivered to and received by the customer. We are not responsible for 6. Delivery delays or failures due to incorrect or incomplete addresses;
  5. The unsuccessful delivery of goods will be returned to our company, we have the right to choose to cancel customer orders;
  6. If the recipient entrusts others to collect the goods, our company and third-party logistics will not be responsible for the risks or losses involved;
  7. Third-party logistics will make all reasonable efforts to deliver the goods before the promised delivery date, and the customer agrees and confirms that all delivery of the goods may be delayed;
  8. We are not responsible for delays, losses, or damages caused by uncontrolled factors such as natural disasters, political factors, labor disturbances, nuclear explosions, or wars;
  9. The recipient should verify the product as soon as possible after receiving the product. If the product is found to be damaged due to non-human factors, please contact us immediately after the delivery of the product for return and exchange. For details, please refer to the return and refund.
  10. In case of any dispute, the company reserves the right of final decision.

Returns & help

Please refer to our Refund and Return Policy for eligibility and the application process. For delivery enquiries, email info@ommicare.com or call +852 2342 3783.
Ordering & support

When will my order be sent?

Orders are normally dispatched within 1–2 working days after payment. Courier delivery time is separate. See our delivery page for details.

How do I order?

Select the product option and quantity, add it to your bag, then enter your delivery and payment details at checkout.

Can I ask about a product?

Email info@ommicare.com or call +852 2342 3783. Our office is open Monday–Friday, 09:30–18:00, excluding public holidays.
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