1.1 Hong Kong & Macau delivery details-delivery area and freight

1. Customers who spend over HKD$400can enjoy a free delivery service.
2. For consumption below HKD$400, the shipping fee will be paid by the customer at checkout.
3. The company chooses SF Express as the third-party logistics. Please refer to the freight rate list for details of the delivery freight;
4. Please refer to the delivery service in remote areas before confirming the receiving address. For details, please refer to the definition of remote areas;
5. Pick-up method-delivery to door and pick up at SF station

1.2 Order tracking-After the payment is completed, the system will email the “tracking number” to the customer at the same time as the delivery to the third-party logistics

1.3 Delivery time

1. The goods will be shipped 1-2 working days after the payment of your order;
2. Our cut-off time is 14:00 Hong Kong time every day, and orders placed after 14:00 will be processed as orders on the next day.
3. The delivery service may be affected by seasonal factors (such as during large-scale sales events) or holidays (such as Christmas, Chinese New Year, or Easter), or may require a longer delivery time. Please pay attention to the notice at that time for details
4. There is no delivery on Sundays and public holidays.
5. If the customer needs the delivery person to deliver the items within the specified time, please contact the courier company directly.

1.4 Delivery terms and conditions

1. If the same order contains more than one shipping box, third-party logistics may carry out the delivery separately, and the delivery time may be different, depending on the third-party logistics delivery arrangement;
2. The company will try its best to pack the goods when shipping, but if the goods are damaged or lost due to the logistics company’s error during the delivery, the company will assist you in recovering from the logistics company, but will not compensate you;
3. Third-party logistics will only deliver the goods according to the specified address on the order. Delivery service at a designated time is limited to Hong Kong. 4. Once the order is confirmed, you cannot change any information including the recipient address. If you need assistance, please contact us;
4. When the goods are delivered to the delivery address provided by the customer, the goods are deemed to have been delivered to and received by the customer. We are not responsible for 6. Delivery delays or failures due to incorrect or incomplete addresses;
5. The unsuccessful delivery of goods will be returned to our company, we have the right to choose to cancel customer orders;
6. If the recipient entrusts others to collect the goods, our company and third-party logistics will not be responsible for the risks or losses involved;
7. Third-party logistics will make all reasonable efforts to deliver the goods before the promised delivery date, and the customer agrees and confirms that all delivery of the goods may be delayed;
8. We are not responsible for delays, losses, or damages caused by uncontrolled factors such as natural disasters, political factors, labor disturbances, nuclear explosions, or wars;
9. The recipient should verify the product as soon as possible after receiving the product. If the product is found to be damaged due to non-human factors, please contact us immediately after the delivery of the product for return and exchange. For details, please refer to the return and refund.
10. In case of any dispute, the company reserves the right of final decision.

2.1 International delivery details-delivery area and freight

1. International shipping costs vary by region, and shipping costs are paid by the customer at the checkout page.
2. The amount of free shipping will vary from region to region.
3. The company chooses Hong Kong Easy Mail to deliver the goods. Please refer to the freight rate list for details of the delivery freight;

2.2 Order Tracking-After the payment is completed, the system will email the “tracking number” to the customer at the same time as the delivery to the third-party logistics

2.3 Delivery time

1. The goods will be shipped 1-2 working days after the payment of your order;
2. Our cut-off time is 14:00 Hong Kong time every day, and orders placed after 14:00 will be processed as orders on the next day.
3. The delivery service may be affected by seasonal factors (such as during large-scale sales events) or holidays (such as Christmas, Chinese New Year, or Easter), or may require a longer delivery time. Please pay attention to the notice at that time for details
4. There is no delivery on Sundays and public holidays.
5. If the customer needs the delivery person to deliver the items within the specified time, please contact the courier company directly.

2.4 Delivery terms and conditions

1. If the same order contains more than one shipping box, third-party logistics may carry out the delivery separately, and the delivery time may be different, depending on the third-party logistics’ delivery arrangement;
2. The company will try its best to pack the goods when shipping, but if the goods are damaged or lost due to the logistics company’s error during the delivery, the company will assist you in recovering from the logistics company, but will not compensate you;
3. Third-party logistics will only deliver the goods according to the specified address on the order. Delivery service at a designated time is limited to Hong Kong. 4. Once the order is confirmed, you cannot change any information including the recipient address. If you need assistance, please contact us;
4. When the goods are delivered to the delivery address provided by the customer, the goods are deemed to have been delivered to and received by the customer. We are not responsible for 6. Delivery delays or failures due to incorrect or incomplete addresses;
5. The unsuccessful delivery of goods will be returned to our company, we have the right to choose to cancel customer orders;
6. If the recipient entrusts others to collect the goods, our company and third-party logistics will not be responsible for the risks or losses involved;
7. Third-party logistics will make all reasonable efforts to deliver the goods before the promised delivery date, and the customer agrees and confirms that all delivery of the goods may be delayed;
8. We are not responsible for delays, losses, or damages caused by uncontrolled factors such as natural disasters, political factors, labor disturbances, nuclear explosions, or wars;
9. The recipient should verify the product as soon as possible after receiving the product. If the product is found to be damaged due to non-human factors, please contact us immediately after the delivery of the product for return and exchange. For details, please refer to the return and refund.
10. In case of any dispute, the company reserves the right of final decision.

3.1 Details of exchange and refund

The company’s service attitude is professional and cautious, and the order is reviewed repeatedly before sending it to ensure that the product quality is good. At the same time, we provide you with a “7-day return period”. Please verify the goods as soon as possible after receiving the goods. If the goods meet our “return and exchange policy”, we will make relevant arrangements for you. Otherwise, under normal circumstances, we do not accept any exchange or cancellation request.

(a) Exchange and refund principle

Acceptance of goods return or refund-situation:

-Application made within 7 days after receiving the goods within the return period;

-The goods are defective or non-artificially damaged or quality problems;

-The delivered goods are different from the ordered goods;

-The delivered goods obviously do not match the description on the website.

-The product is unused and in the original state of sale, together with all parts and accessories provided with the product

-Ordered items are out of stock.

Circumstances that do not accept product returns and exchanges (including but not limited to the following situations):

-Application made after the 7-day return period;

-Goods have been used or lost goods parts and accessories

-The customer has not notified the company via email | Facebook Messenger before returning or replacing the product;

-Due to personal factors such as product size, design, or color inconsistency;

-Product size errors due to different measurement methods;

-The store has specified that there is no return or exchange;

-Gifts (gifts are not returned or exchanged under any circumstances);

-The product itself is damaged due to man-made damage, or serious damage caused by the customer’s handling;

-There is a reasonable deviation between the picture and the actual object (color difference caused by light, display or shooting, etc.);

-Other unreasonable return and exchange applications.

3.2 Return and exchange application procedures-a written application during the return and exchange period> Application accepted> Exchange or refund

Written application during the return period:

If the customer’s product complies with our return and exchange policy, please email info@ommicare.com or Facebook Messenger “OmmiCareForYou” within 7 days from the date of receipt of the product to contact the company to request a replacement or refund. So that we can make relevant arrangements for our customers.

When submitting an application, please provide the following information for arrangement: (1) Order number and proof of payment (2) Product name and photo after receipt (3) Reason for return and exchange (4) Explain whether a refund is required or an application for exchange is received Later, we will approve the information provided.

Application accepted:

If the application is accepted, the applicant will receive our confirmation email.

Please properly pack the goods to be returned and attach a copy of the email or delivery note. Mail the return to Kopen (Hong Kong) Co., Ltd. Address: Room G-H, 2nd Floor, Winner Factory Building, 55 Hung To Road, Kwun Tong, Kowloon, Hong Kong

3.3 Terms and Conditions for Return and Exchange

1. The goods must be returned together with all the gifts (if any) included with the purchase, otherwise, we will not arrange the return and exchange procedures;
2. You can exchange for goods of the same value according to the amount of the returned goods. When exchanging goods, if the amount of the goods exchanged is lower than the amount of the original goods, the difference will not be refunded;
3. The return shipping fee shall be borne by the customer;
4. If the requested replacement product has been sold out, we will return the relevant payment to the customer;
5. The procedure takes one to two weeks to process (calculated from the date of receipt of the return). After the procedure is completed, we will notify the customer of the relevant details;
6. Commodity exchange is limited to one time, and no return application after the exchange is accepted;
7. If the number of returns and exchanges exceeds the regulations or the situation is abnormal, the company reserves the right to limit the rights of the member without prior notice;
8. All unauthorized returns and exchanges will not be processed by our company;
9. The company reserves the right to charge corresponding additional service fees for handling unreasonable returns and exchanges;
10. In case of any dispute, the company reserves the right of final decision.

3.4 Refund terms and conditions

1. The refund amount is based on the amount on the day the order is confirmed;
2. The refund amount does not include any freight;
3. If the purchased goods meet any discounts (such as product combination discounts, merchant or brand discounts, etc.), they must be refunded together with 4. returned goods when refunding, which may involve additional payments that need to be collected, or in the refund Deducted
4. The goods must be returned together with all the gifts included at the time of purchase, otherwise, the value of the gifts will be deducted from the refund; 
5. The procedure takes one to two weeks to process (calculated from the date of receipt of the return). After the procedure is completed, we will notify the customer of the relevant details;
6. If the number of returns and exchanges exceeds the regulations or the situation is abnormal, the company reserves the right to limit the rights of the member without prior notice;
7. All unauthorized returns and exchanges will not be processed by our company;
8. The company reserves the right to charge corresponding additional service fees for handling unreasonable returns and exchanges;

10. In case of any dispute, the company reserves the right of final decision.